Returns & Refunds Policy

Last updated: October 25, 2026

At Shifting Season, our apparel is created to communicate messages rooted in faith, belief, and the Word of God. Please review product descriptions, size guides, and collection details carefully before placing your order.

1. Return Window

Eligible purchases may be requested for return within 30 days of delivery.

To qualify, items must be unused, unworn, unwashed, in their original condition, and accompanied by proof of purchase. Items that do not meet these requirements may be ineligible for a return, subject to applicable law.

To initiate a return, email support@shiftingseason.com with your order number and the reason for your request. All returns must be approved before an item is sent back.

2. Final Sale Collections

All sales from designated collections are final. Products purchased from these collections are not eligible for returns, exchanges, or refunds for reasons such as a change of mind, incorrect size selection, or personal preference.

Final-sale restrictions do not apply where a refund, replacement, or other remedy is required by applicable law, including for qualifying defective, damaged, or incorrectly supplied products.

Please review the product listing and collection details before completing your purchase.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrectly printed, or different from what you ordered, contact us at support@shiftingseason.com.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the item and any visible damage or printing defect, where applicable.

Please contact us within 30 days of delivery whenever possible so we can investigate promptly. This reporting request does not limit any longer period or remedy available to you under applicable law.

Do not return the item until our support team provides instructions.

After reviewing your request, we will determine an appropriate resolution, which may include a replacement or refund, in accordance with applicable law.

4. Return Shipping Costs

Customers are responsible for return shipping costs for approved returns, including the cost of shipping the item back to us.

We recommend using a shipping service that provides tracking, as Shifting Season cannot guarantee receipt of a return that is lost in transit.

Return shipping costs are generally non-refundable unless otherwise required by applicable law or agreed to by Shifting Season.

If an item is defective, damaged, or incorrectly supplied, we will provide instructions for resolving the issue. We will not require you to bear costs where applicable law requires us to cover them.

5. Order Cancellations

Customers may request to cancel an order within 24 hours of placing the order by emailing support@shiftingseason.com with their order number.

After 24 hours, orders cannot be canceled under our standard cancellation policy. This is because production or fulfillment may already be underway.

Submitting a cancellation request within the 24-hour window does not guarantee cancellation. Please wait for confirmation from our support team.

Nothing in this policy limits cancellation or refund rights required by applicable law.

6. Exchanges

Exchanges for a different size, color, or style are not guaranteed and are subject to approval.

If your item is eligible for return under this policy, contact our support team to discuss the available options. Products purchased from designated final-sale collections are not eligible for exchanges except where required by law.

7. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Shipping charges from the original order are generally non-refundable unless otherwise stated or required by applicable law.

Any refund required by law will be processed within the applicable legal timeframe.

8. How to Request a Return

To begin a return or report an issue with an order, contact:

Shifting Season Customer Support

Email: support@shiftingseason.com
Phone: +1 954-655-8336
Website: https://shiftingseason.com

Please include your order number and relevant details so we can assist you efficiently.

Thank you for supporting Shifting Season.