Shipping Policy

Last updated: October 25, 2026

At Shifting Season, we want your order to arrive safely and give you a smooth shopping experience. This policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing and Production

Shifting Season offers apparel produced through third-party production and fulfillment partners. Products may be made to order, which means production begins after an order is placed.

For standard small-volume orders fulfilled through our current print-on-demand provider, production generally takes 3–7 business days, with shipment targeted by the eighth business day following payment confirmation.

Larger or bulk orders may require additional production time. We will communicate a reasonable expected timeline when applicable.

Business days exclude weekends and applicable holidays. Production times are estimates and may vary due to product availability, production volume, quality checks, or other circumstances.

Production time is separate from shipping transit time.

2. Shipping Times

After your order has been produced and handed to the shipping carrier, delivery time will depend on your destination, shipping method, fulfillment location, and carrier.

Available shipping methods, charges, and estimated delivery times will be displayed at checkout where available.

Delivery estimates are not guaranteed delivery dates. Carrier disruptions, severe weather, customs processing, peak-season demand, and other circumstances may affect transit time.

3. Shipping Costs

Shipping charges are calculated based on the options available for your order and delivery destination.

Your applicable shipping charge will be shown at checkout before you complete your purchase.

Any applicable duties, import taxes, or other delivery charges not collected at checkout may be assessed separately, where permitted by law. Where a shipping service includes such charges, the applicable checkout terms will govern.

4. Shipping Destinations

We ship to the destinations made available through our website and checkout.

Shipping availability may vary by product, fulfillment location, and destination. If we cannot fulfill an order to the address provided, we will contact you to discuss the available options.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation by email.

Once your order ships, tracking information will be provided when available. Tracking updates are managed by the relevant carrier and may take time to appear after the shipping label is created.

Some orders containing multiple products may arrive in separate packages or from different fulfillment locations.

6. Shipping Address Accuracy

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us as soon as possible at support@shiftingseason.com with your order number and corrected address.

We will attempt to help if the order has not yet entered production or shipment. However, we cannot guarantee that an address can be changed after processing begins or a package has been handed to the carrier.

Additional costs or delivery complications caused by incorrect or incomplete address information may affect available resolution options, subject to applicable law.

7. Delays and Unshipped Orders

Although we work with our fulfillment partners to meet the applicable processing and shipping estimates, delays can occur.

If we learn that we cannot ship your order within the promised timeframe, or within the timeframe required by law, we will notify you and provide the options required by applicable law, which may include agreeing to a revised shipping date or canceling the unshipped order for a refund.

We will not treat a delay as automatically accepted where applicable law requires your consent.

8. Lost, Missing, or Damaged Packages

If your package appears lost, has not arrived within the estimated delivery window, or arrives damaged, contact us at support@shiftingseason.com.

Please include your order number and any relevant tracking details. For damaged items, include clear photographs of the product and packaging where possible.

We will review the available information and work with our fulfillment partner or shipping carrier to determine the appropriate resolution.

If tracking shows that a package was delivered but you cannot locate it, please check the delivery location and with other household members or the carrier, and contact us so we can review the situation.

9. Contact Us

For questions about shipping, production, tracking, or delivery, contact:

Shifting Season

Email: support@shiftingseason.com

Phone: +1 954-655-8336

Website: https://shiftingseason.com